VoIP Solutions

Number Porting

Number porting is the transfer of your existing telephone number, or numbers, from your current service provider to the our Telecom network.

When you port your number to IT HERO, the ported number or numbers will be linked to a cost-effective solution or multiple solutions depending on your requirements.  You can choose from a wide range of solutions which will see a reduction in your existing monthly service fees together with your call charges.

Solutions range from a VoIP Line to the Hosted Switchboard Solution.  A VoIP line is predominantly used in homes and for one to two people in small offices.  The Hosted Switchboard solution has been designed for small to large enterprises as well as call centres.  Corporate clients can also choose a VoIP SIP Trunk if they already have their own VoIP PBX and would like to take advantage of our great service and low call rates.

We will manage the number porting process in full and as such you will find the entire process quick, easy and non-disruptive, even retaining your existing ADSL/Fibre service if required.

Why you should port your number to  IT HERO:

  • Notably, reduce your monthly call charges by up to 50% with  IT HERO’s local, national, mobile and international call rates.  VoIP call rates

  • Sign-up on a month to month contract.

  • Only deal with one fixed line service provider when you port your number.

  • Billing and call rate packages are simple to understand which helps you manage your call spend.

  • Access to the Client Zone which allows you to view your itemised billing, invoices and statements, set call forwarding and much more.

  • Link your ported number or numbers to a wide range of our VoIP solutions.

  • Receive free fax to email when you sign-up.

  • Receive free and fast remote support.

  • Retain your ADSL Line if needed when you port your number.

Pricing:

Individual phone numbers

A once-off fee of R150.00 (including VAT) will be levied per individual phone number

Managed Port

Where a range of numbers is ported (‘Managed Port’) is calculated at R15.00 (including VAT) per number plus a single base charge of R1,000.00 (including VAT).

 

 

Requirements:

  • A IT HERO VoIP Solution

  • Reliable Broadband Internet connection

 

Frequently asked questions:

Which numbers can I port?

IT HERO is able to port geographic numbers from all major networks registered with The Number Portability Company.

A geographic telephone number is a number that starts with 01, 02, 03, 04 or 05 and a non-geographic number begins with

080, 086 or 087.

The Law and Regulations regarding number portability do not allow for the porting of non-geographic numbers.

We are ready and willing to support this as soon as the regulator amends the regulations to allow for it.

How long does Porting take?

Porting can take up to three working days for one or more individual numbers, depending on the donor operator.

Porting can take up to ten working days for blocks of 100, 1,000 or 10,000 consecutive numbers, where a business or wholesale customer is concerned.

What does Porting cost?

A once-off fee of R150.00 (including VAT) will be levied per individual phone number ported.

Please note that where a range of numbers is ported (‘Managed Port’) the fee shall be calculated at R15.00 (including VAT) per number plus a single base charge of R1,000.00 (including VAT).  Please contact us for more information.

How do I order a number to be Ported?

If you are an existing client please submit the Porting Mandate together with a recent and complete phone account

(all pages, not just the cover page).

If you are a new client, please complete the IT HERO Telecom Agreement and submit it together with all the required supporting documents listed on the Application Checklist.

Please email the relevant forms to suport@ithero.co.za

How do I know if the number I’m phoning is Ported?

When you call a ported number, your network operator will play three short beeps before connecting the call.  Furthermore, the network operator might charge a cross-network rate to call a ported number.  If the number has been ported to the same network you are calling from then you might not hear the beeps and an on-network charge may apply.

 

Why can’t I port my 086/087 number?

The Law and Regulations regarding number portability do not allow for the porting of non-geographic numbers.  IT HERO, is however ready to do so, when the regulations change.

 

 

VoIP Line

A VoIP Line is a direct line service used together with a VoIP telephone (desktop/cordless) or phone adapter (ATA).

IT HERO uses VoIP technology to provide a telephone service over your wired or wireless broadband internet connection.

VoIP stands for Voice Over Internet Protocol, or in more common terms a phone service over the Internet.

If you have a reliable internet connection such as Adsl, 3G/HSDPA, WiMAX or Fibre, you can get a phone service delivered through your internet connection.

Furthermore, a VoIP Line service, unlike outdated fixed lines, can be moved without requiring a change of telephone number. In addition, IT HERO can supply either geographic or non-geographic numbers. Alternatively, you can keep your existing telephone number and port it onto the our Network.

A VoIP Line service is ideally suited for home and small business use.  Whereas a VoIP Trunk or Hosted Switchboard solution is better suited for larger business clients.

Finally, expect to save up to 50% on your monthly call charges with IT HERO’s low call rates and a VoIP Line

Why you should choose a IT HERO VoIP Line:

  • Save up to 50% on your monthly call charges with a VoIP Line and IT HERO’s low call rates

  • Choose between a geographic or non-geographic telephone number or                                                                                        keep your main telephone numbers when you port to us.

  • Never miss a call because you can set up calls to forward to voice mail or your mobile phone.

  • By the same token, divert calls quickly and easily in case of a connectivity or power failure.

  • Record your own voicemail message or use the default recording.

  • Enable call waiting and receive two simultaneous calls (on compatible phones).

  • The VoIP Line solution is compatible with most SIP phones and softphones.

  • Receive a free fax to email service when you sign-up.

  • Voice mail notifications sent directly to your email inbox.

  • Receive free and fast remote support.

  • Billing and call rate packages are simple to understand and as such, you can easily measure returns.

  • Lastly, you can sign-up on a month to month contract.

Frequently asked questions:

What Numbers does  IT HERO Offer?

 IT HERO can offer you a new number with your solution or you can port your existing number.

 

Non-Geographic Number Ranges

  • 087 551 xxxx – National

  • 086 0xx xxxx – Inbound National

  • 086 1xx xxxx – Inbound National

  • 080 0xx xxxx – Toll-Free

 

Geographic Number Ranges

  • 010 500 xxxx – Johannesburg

  • 011 568 xxxx – Johannesburg

  • 012 004 xxxx – Pretoria

  • 013 004 xxxx – Nelspruit / Witbank / Middelburg

  • 014 004 xxxx – Rustenburg / Nylstroom

  • 015 004 xxxx – Polokwane / Potgietersrus / Louis Trichardt

  • 016 004 xxxx – Vereeniging / Meyerton

  • 017 004 0xxx – Ermelo/ Amersfoort/ Bethal/ Surrounds

  • 018 004 0xxx – Klerksdorp / Sannieshof / Surrounds

  • 021 300 xxxx – Cape Town

  • 022 125 0xxx – Malmesbury / Moorreesburg / Surrounds

  • 023 004 xxxx – Worcester / Beaufort West

  • 027 004 0xxx – Namaqualand / Vredendal / Springbok

  • 028 125 0xxx – Bredasdorp / Swellendam / Hermanus / Surrounds

  • 031 100 xxxx – Durban

  • 032 004 0xxx – Stanger / Tongaat / Ballito / Surrounds

  • 033 004 xxxx – Pietermaritzburg

  • 034 004 0xxx – Vryheid / Newcastle

  • 035 004 0xxx – Empangeni/ Eshowe / Surrounds

  • 036 004 0xxx – Drakensberg / Ladysmith

  • 039 004 0xxx – Hibberdene / Kokstad / Surrounds

  • 040 004 0xxx – Bhisho

  • 041 004 xxxx – Port Elizabeth

  • 042 004 xxxx – Uitenhage / Somerset East

  • 043 004 xxxx – East London

  • 044 004 xxxx – George

  • 045 004 0xxx – Queenstown

  • 046 004 0xxx – Grahamstown / Port Alfred

  • 047 004 0xxx – Mthatha

  • 048 004 0xxx – Steynsburg

  • 049 125 0xxx – Graaff-Reinet / Middelburg / Surrounds

  • 051 004 xxxx – Bloemfontein

  • 053 004 xxxx – Kimberley

  • 054 004 0xxx – Gordonia / Upington

  • 056 004 0xxx – Kroonstad

  • 057 004 0xxx – Welkom / Theunissen / Surrounds

  • 058 004 0xxx – Bethlehem

Can I keep my existing number?

Mobile Number Portability has been available between the mobile networks for a few years already and Geographic Number Portability is also available between selected Fixed Line networks.

Does IT HERO provide Internet connectivity?

Yes, We do offer connectivity solutions, please contact us to customise a solution for you or your business.

Do I have to use  IT HERO supplied equipment?

No, but we would recommend contacting us to discuss which equipment works best.

What payment method can I use to pay for my  Telecom services?

IT HERO offer both Pre-Paid (Advance) and Post-Paid (Arrears) payment options.

On Post-Paid billing the invoice is automatically generated and emailed on the 1st of each month in respect of that month’s service fee and the previous month’s calls.
Payment is collected strictly via debit order three working days later.

Subscribers who have elected to pay in advance will need to pay via EFT or by Credit Card on a strictly pre-paid basis. Airtime top-ups purchased using a Credit Card on the Client Zone are immediate whereas EFT payments are subject to bank clearance delays.

What do others pay to phone my  IT HERO number?

These call charges are largely controlled by the service provider that people who phone you are using. Under normal circumstances they should be similar to standard calling rates.

Pricing:

Monthly Service Fee: R49.00 (including VAT)

 

 

VoIP SIP Trunk

Maybe you’ve heard of SIP Trunk or VoIP SIP Trunking. Maybe an acquaintance of yours saves money by using a IT HERO SIP trunk in his or her business.

 

As a result, you’d like to know more. VoIP stands for Voice over Internet Protocol, or in more common terms telephone service over the Internet.

Because your business is already paying for the internet, you can now use our VoIP solution to make calls at a reduced cost.

A SIP trunk is the VoIP equivalent of the traditional analogue, basic or primary rate telephony service. It’s a multi-line service that you would use together with a  IT HERO Hosted Switchboard or a VoIP PBX. You can also connect it to a traditional switchboard with a gateway device.

You can choose from a minimum of 4 up to 1000 channels. A channel is the amount of concurrent lines you can have linked to a number or numbers to allow for concurrent calls both incoming and outgoing. This means that the trunk is ideal for both small and large companies, even call centres.

Direct Dial Numbers

You can choose between a SIP trunk with just one number or one with multiple numbers. Multiple numbers linked to a trunk are called direct dial numbers.

Some of our clients give each employee a phone number that rings directly to their desktop or mobile phone.

This allows callers to bypass the main business number.

Some of our clients have more than one business number linked to their SIP trunk. We can provision 1 number up to a maximum of 10000 numbers on the trunk.

Moreover, you can upgrade the number of channels or add additional numbers to your SIP Trunk, at any time, without interruption to your business.

 

 

Why Choose a  IT HERO SIP Trunk Solution:

  • Save up to 50% on your business call charges.

  • Port your business number to  IT HERO or choose a geographic or non-geographic telephone number.

  • Link one number or multiple numbers for direct dial in, to your SIP Trunk

  • No lengthy contract – sign up month to month.

  • No costly setup charges.

  • Easily upgradable with no impact on your business.

  • IT HERO’s network is fully redundant and offers superior call quality.

  • Call forwarding and Voicemail available.

  • Divert calls quickly and easily in case of a connectivity or power failure.

  • Choice between SIP or IAX2 protocols

  • Free fax to email solution for multiple users.

Pricing:

Monthly Service Fee:

  • R100.00 (including VAT) for 4 channels

  • R25.00 (including VAT) per extra channel

Optional Monthly Service Fee:

  • R10.00 (including VAT) per additional individual number

  • R50.00 (including VAT) per block of 10 sequential numbers

  • R250.00 including VAT) per block of 100 sequential numbers

Frequently asked questions:

Which protocols are supported on our Business Trunk Services?

Both SIP and IAX are supported on the IT HERO Business Trunk Service.

 

How many direct dial numbers can I have with my trunk solution?

You can take as many direct dial numbers as you require.  We do however work on a 10 number to 1 channel ratio. For example, if you have a 4 channel trunk, you can have a maximum of 40 direct dial numbers.  If you require more than 40 numbers the channels on your trunk will have to increase accordingly.

 

 

Hosted Switchboard (PBX) Solution

Buying and maintaining a traditional switchboard or PBX service is an expensive exercise.

Furthermore, costs can increase significantly when you include the wiring, equipment, proprietary phones and installation fees.

Signing a lengthy maintenance agreement might reduce some of the large up-front costs, but, you are consequently left with a technically inferior switchboard when the contract eventually comes to an end.

What makes the Hosted Switchboard Solution different?

IT HERO uses VoIP technology to provide a fully managed and customisable PBX solution. 

 

There are no up-front costs or installation fees because there is no need to purchase a physical device.

The only cost involved for the Hosted Switchboard service is a low monthly service fee.

The solution works with most SIP handsets and softphones.

 IT HERO also provides a wide range of desktop and cordless VoIP phones.

You can also easily port your business number or numbers. The contract runs from month to month.

Deployment is quick, efficient and best of all, you will benefit from  IT HERO’s low call rates too.

The Hosted Switchboard works in conjunction with a  IT HERO Business Trunk. 

You can select between a single telephone number or a range of telephone numbers to facilitate direct dialing towards multiple extensions.

All you need is a reliable internet connection

The Hosted Switchboard is the ideal solution for a small home office with one user up to much larger enterprises with thousands of users.

The advanced functionality will also allow you to tailor multiple different requirements seamlessly within the same organisation.

A VoIP Specialist will work with you to deliver exactly what you need to achieve your business goals. 

You can also use the Online Interface to customise and make changes effortlessly to the system.

 

Features and Functions of the Hosted Switchboard that help you grow your business:

Bring your business costs down

  • Unlike a traditional PBX, the Hosted Switchboard is much more cost effective, even though it provides functionality only found on the most advanced traditional switchboard.

  • Moreover, there are no costly maintenance contracts and expensive license renewals.

  • Save up to 50% on your company’s monthly call charges as a result of  IT HERO’s local, national, mobile and international rates.

  • Internal call transfers are free, irrespective of where the extensions are physically located.

  • Keep your existing business telephone numbers when you port to us.

  • The hosted switchboard is compatible with most SIP phones and softphones.

  • Set up as many interactive voices response menus as you like; most noteworthy your virtual receptionist will work around the clock and doesn’t command a salary.

  • Port your fax number or numbers and program them as an extension on the Hosted Switchboard which will save you paying for additional line services.

  • Receive a free fax to email service when you sign-up.

Build customer confidence

  • Welcome incoming callers to your business with features like custom greetings, auto-attendant and automated directory. (Record your own messages or choose professional South African voice recordings).

  • Take the opportunity to play marketing messages whenever a caller is placed on hold.

  • Customise how calls are managed during and after business hours.

  • Use call queues to efficiently direct callers to the correct department or agent.

  • Forgo the virtual receptionist when you select direct dial numbers thus providing an efficient and personal touch.

 

Increase mobility without missing customer calls

  • Forward calls from your extension to voice mail, mobile numbers, other extensions or even other numbers not on our network.

  • Take your extensions anywhere or program an extension using a softphone on your mobile phone.

  • Work from home for a day by simply unplugging your phone from the office network and plugging it into your modem or router at home. Your calls will seamlessly follow your phone and you can still transfer calls to and from your colleagues as you would normally.

Improve productivity and efficiency

  • Set up voicemail for each extension.

  • Receive your voicemail via email.

  • Extensions can be located either within a single office or at multiple offices across the country.

  • Divert calls quickly and easily in case of a connectivity or power failure.

  • Prevent user frustration and moreover improve efficiency with ring groups. Ring groups allow certain calls to ring on selected extensions.

  • Set up incoming calls to hunt across extensions in different cities, resulting in multiple offices functioning as one.

  • Use feature codes in order to set up custom functionality.

  • Save time while our VoIP Specialists customise the solution for you.

  • You can trust the our platform because of it’s redundancy which traverses across multiple data centres.

Take control of your company communications

  • Receive free and fast remote support from a VoIP Specialist.

  • Use call detail records and usage reports to monitor costs per user and consequently gain valuable business insights.

  • Use pin codes if required to limit abuse.

  • Sign-up for a month to month contract.

  • Use the Online Self-service portal wherever you are in order to manage the PBX yourself if this is something you require.

  • Billing and call rate packages are simple to understand because they are transparent.

  • Block certain call types from certain extensions.

  • Choose from a range of cordless and desktop phones.

Easily scale as your business grows

  • Increase the number of extensions and available lines as and when you need to.

 

Improve compliance and security

  • Choose from optional short and long-term call recording.

  • Remote auto provisioning of most VoIP (SIP) handsets with encrypted passwords.

  • All maintenance, security patches and enhancements are regularly done, at no extra cost.

Pricing:

Monthly Service Fee: R250 (including VAT) per 10 extensions / per month

IP Faxing

 

IT HERO uses VoIP technology to provide an IP Faxing solution over your wired or wireless broadband Internet connection (FoIP).

Government departments, professional firms and financial institutions still rely on faxing to send and receive documents.  Moreover, legal documents that require signatures are also still sent by fax.

For the purpose of real-time faxing, IT HERO has enabled the T.38 fax protocol throughout its network. 

The T.38 protocol ensures that there is no longer a need to store and send faxes at a later stage. 

In some professions, such as the legal profession, it’s essential to send and receive faxes in real-time in order to abide by certain rules of evidence.

Notably, the traditional fax machine can now transmit across an invisible IP network which circumvents the expensive landline networks.

All you’ll need to start sending and receiving faxes over your internet connect is an adapter, plugged into your fax machine, and a VoIP line.

 

Why you should choose an IP Faxing (FoIP) Solution:

  • Real-time faxing is achieved due to the T.38 fax protocol which is enabled throughout our network.

  • Save between 30% and 50% on your monthly fax transmissions because of  IT HEROs local, national and international rates.

  • Choose between a geographic or non-geographic fax numbers or keep your main fax numbers when you port to  IT HERO.

  • Sign-up on a month to month contract.

  • VoIP line used for faxing only costs R49 a month including VAT, which is a quarter of the cost of other landline alternatives.

  • Get portable fax numbers for your business – no need to transfer the numbers when you move or go on holiday. Your number moves with you to a new physical location.

 

 

Pricing:

Monthly Service Fee: R49.00 (including VAT)

 

 

Requirements:

  • A Fax Machine and an Analogue Phone Adapter (ATA).

  • A IT HERO VoIP line.

  • Reliable Broadband internet connection.

 

 

Teleconferencing

Teleconferencing is an essential business tool. Traditional teleconferencing systems can, however, be extremely costly.

They are often difficult to use and can lack productive features.

Similarly, video conferencing requires expensive equipment. It also requires a large amount of bandwidth. Special rooms are also required at each end to facilitate the video call.

In contrast,  IT HERO’s teleconferencing solution is free to IT HERO clients and is simple to use.

It was specifically designed for business users who don’t want to spend large sums of money on equipment and excessive bandwidth costs.

Link people in different offices and remote locations

This will save money and time travelling to meetings. Moreover, you can now collaborate with different divisions, branches and remote workers throughout the country and the world.

Above all, the Hero Teleconferencing solution will enable stronger communication throughout your business.

You’ll be able to share information and make faster decisions.

All a participant needs to do is call your specific meeting room and enter his or her unique pin code.

As mentioned, IT HERO clients are not charged for the service.

You are only charged low on-net call rates when calling your meeting room from your HERO VoIP solution. Callers that aren’t IT HERO clients can also call into your meeting room. Their call charges, however, are controlled and billed by their service provider.

Why choose our Teleconferencing Solution:

  • In the first place, you’ll save time and money because you no longer have to travel to meetings.

  • You can have large meetings because the solution supports up to 30 participants.

  • You can connect with anybody in the country or internationally without leaving your office.

  • Teleconferencing recordings will help you to monitor your meeting and take detailed minutes.

  • IT HERO clients will only pay our low on-net rate when joining a meeting room.

  • Notably, there are no monthly rental fees.

  • Each business client can have multiple meeting rooms.

 

Pricing:

Free to existing IT HERO Customers.

 

 

VoIP SIP Trunk

Maybe you’ve heard of SIP Trunk or VoIP SIP Trunking.

Maybe an acquaintance of yours saves money by using a  IT HERO SIP trunk in his or her business.

As a result, you’d like to know more.

VoIP stands for Voice over Internet Protocol, or in more common terms telephone service over the Internet.

Because your business is already paying for the internet, you can now use our VoIP solution to make calls at a reduced cost.

A SIP trunk is the VoIP equivalent of the traditional analogue, basic or primary rate telephony service. It’s a multi-line service that you would use together with a  IT HERO Hosted Switchboard or a VoIP PBX. You can also connect it to a traditional switchboard with a gateway device.

You can choose from a minimum of 4 up to 1000 channels. A channel is the amount of concurrent lines you can have linked to a number or numbers to allow for concurrent calls both incoming and outgoing. This means that the trunk is ideal for both small and large companies, even call centres.

Direct Dial Numbers

You can choose between a SIP trunk with just one number or one with multiple numbers. Multiple numbers linked to a trunk are called direct dial numbers.

Some of our clients give each employee a phone number that rings directly to their desktop or mobile phone. This allows callers to bypass the main business number. Some of our clients have more than one business number linked to their SIP trunk. We can provision 1 number up to a maximum of 10000 numbers on the trunk.

Moreover, you can upgrade the number of channels or add additional numbers to your SIP Trunk, at any time, without interruption to your business.

 

 

Why Choose a  IT HERO SIP Trunk Solution:

  • Save up to 50% on your business call charges.

  • Port your business number to IT HERO or choose a geographic or non-geographic telephone number.

  • Link one number or multiple numbers for direct dial in, to your SIP Trunk

  • No lengthy contract – sign up month to month.

  • No costly setup charges.

  • Easily upgradable with no impact on your business.

  • IT HERO’s network is fully redundant and offers superior call quality.

  • Call forwarding and Voicemail available.

  • Divert calls quickly and easily in case of a connectivity or power failure.

  • Choice between SIP or IAX2 protocols

  • Free fax to email solution for multiple users.

Pricing:

Monthly Service Fee:

  • R100.00 (including VAT) for 4 channels

  • R25.00 (including VAT) per extra channel

Optional Monthly Service Fee:

  • R10.00 (including VAT) per additional individual number

  • R50.00 (including VAT) per block of 10 sequential numbers

  • R250.00 including VAT) per block of 100 sequential numbers

 

 

International Phone Numbers

 IT HERO is able to provide its clients with international phone numbers reflecting the area codes of hundreds of cities in over 60 countries worldwide.

One of the main benefits of having an international number is that it gives callers the impression that your business has a local presence in foreign cities.

In addition, international callers will pay their local call rate when calling your international number, which will consequently make it easier for them to do business with your company. 

Moreover, you can use your international number for family and friends, who live and work abroad, in the event that they need to call you cheaply.

The cost is typically around R200 per month per telephone number, this is, however, depending on the cities required.

All you need is a reliable broadband connection together with one of IT HERO’s cost-effective VoIP solutions such as a SIP Trunk or Hosted Switchboard.

Why your Business should get an International Number:

  • You can give callers the impression of a local presence in foreign cities in order to grow your business globally.

  • Friends and family can call you cheaply if they live or work abroad which will encourage them to call you more frequently.

  • International callers pay their local call rate, which will keep their costs down and subsequently encourage them to contact you on a regular basis.

  • Most notably, there are no per-minute charges to route the calls to South Africa.

  • Not to mention, you can get up to two simultaneous calls per international number.

  • The cost of an international number is also surprisingly inexpensive when you consider all the benefits.

  • Above all, you can choose numbers from hundreds of cities in over 60 countries worldwide.

 

Pricing:

Monthly Service Fee:

From R200.00 (including VAT) per number, depending on the city.

 

 

Toll Free Telephone Numbers

Toll free numbers or a Toll free telephone number is a telephone number with an 0800 prefix that is billed for all incoming calls, instead of incurring charges to the originating telephone subscriber. 

The charge for using a toll free phone number is paid for by the called party instead of the calling party. 

Thus for the calling party, a call to an 0800 number from a landline or mobile is free of charge.

Your customers might not be enjoying the benefits of  IT HERO’s low local, national and mobile rates.

And they might still be paying high rates to their mobile or fixed-line provider.

As a result, a IT HERO 0800 number could be an indispensable asset to your business.

Furthermore, customers recognize “0800” numbers as being free of charge, which no doubt has a positive impact on whether or not they’re going to call your business. 

Consequently, toll-free numbers can help you to brand your business.

All you need is a reliable internet connection and a IT HERO Hosted Switchboard or a  IT HERO VoIP Trunk connected to your existing VoIP PBX.

Why choose a  IT HERO Toll Free Number:

  • Add credibility to your brand, services and products.

  • Increase customer service perception.

  • It costs your caller nothing to call you irrespective of the caller’s network.

  • The ‘free’ aspect will encourage and increase the number of enquiries and orders.

  • Reduce barriers to purchasing products online.

  • Give your business a national presence.

Pricing:

Monthly Service Fee:

  • R150.00 (including VAT) for the Toll Free telephone number.

  • Incoming calls from South African Fixed numbers:  R 0.39 (R 0.34 + VAT) per minute.

  • Inbound calls from South African Mobile numbers: R 0.69 (R 0.60 + VAT) per minute.

  • Received calls from International numbers: R 0.39 (R 0.34+VAT) per minute.

Inbound/received calls are billed per second from the first second.

 

Call Recording

Some companies are mandated by law to use call recording.

Perhaps you operate in an industry where this isn’t a legal requirement and as a result, you might not have considered the many other reasons why recording your business calls could benefit your organisation. 

You can quickly and easily improve the way your business operates by simply recording your calls.

Consider the competitive world we work in.  Excellent client service is extremely important. 

It’s often the only aspect that can set one business apart from another.

We know from experience that clients want to be heard and understood.

It’s often difficult to actively listen to clients when you need to take notes and keep track of all the details. 

Call recording allows you the opportunity to really listen to your clients. 

It’s simple to refer to a call at a later stage if you need to capture missed or forgotten information.

Call recording can also be used as an effective learning tool.

Therefore by recording calls, you can hear how your team members speak to clients.

Additionally, managers can also use recordings to monitor how their teams communicate with existing and potential clients.

Furthermore, call recording will ensure that your business complies with legal and industry-specific legislation. 

Recorded calls can help you resolve disputes. 

And you might even consider using call recordings as verbal contracts thus reducing your sales cycle.

All things considered, call recording is a small and inexpensive way to monitor your business and make improvements.

Moreover, call recordings can provide a lot of information and there are many ways to apply the information you have gathered to set your business apart from the rest.

Why Choose Call Recording for your business:

  • Record your calls for 6 months, 1 year, 2 year or 5 years.

  • Easily activated on your  Hosted Switchboard.

  • Phone calls are recorded seamlessly in a secure and compliant environment.

  • Obtain your recordings easily via the  Client Zone.

  • Only appointed and approved contacts are able to access call recordings.

  • Improve your company’s client service because you can now actively listen.

  • Use call recordings to easily train and educate your staff.

  • Resolve disputes and use call recordings as verbal contracts.

 

Pricing:

Service Fee (Monthly):

  • 3 Months – R150 (Including VAT) per 10 extensions per month

  • 6 Months – R250 (Including VAT) per 10 extensions per month

  • 1 Year – R350 (Including VAT) per 10 extensions per month

  • 2 Years – R600 (Including VAT) per 10 extensions per month

  • 5 Years – R800 (Including VAT) per 10 extensions per month

 

 

 

VoICE Pro – Professional Voice Recording (IVR)

 

IT HERO offers a professional South African voice recording (IVR) service for all your switchboard messaging requirements,

at a fraction of the cost that you would usually pay to add this professional touch to your switchboard solution.

You can choose from two customised voice recording packages or any ad hoc recordings that your business might require from time to time.

In effect, your tone of voice can say a lot about your business, whether you want to sound polished and professional, or friendly and relaxed. Consequently,  IT HERO’s voice messaging will help you to give callers the perfect first impression.

Our professional voice artist will record your greetings and switchboard prompts, following a script you specify in a voice style you prefer. Thereafter, a VoIP Specialist will add the messages to your  IT HERO Hosted Switchboard solution.

Why Choose a Professional Voice Recording (IVR) for your Hosted Switchboard:

  • Make sure your Hosted Switchboard sounds as good as it works.

  • Save time trying to record professional messages yourself as it’s much harder than you might anticipate.

  • Save money trying to source and hire your own voice over artist because it’s much more expensive than you might think.

  • Pick a tone of voice which will best represent your brand and the way you do business.

  • Connect with your customers because you are using a professional South African voice artist.

  • Specify the script and customise how the messages play on your  Hosted Switchboard.

  • Hassle free setup because a  IT HERO VoIP Specialist will integrate the professionally recorded messages onto your Hosted Switchboard Solution.

  • Record welcome, on hold, interactive voice recording and after hour messages.

  • Advertise your products and services with marketing and virtual tour messages.

  • Choose between two customised voice recording packages or select the ad hoc option which your business might require from time to time.

  • In conclusion, pay a cost effective once-off fee and give your business the professional voice it deserves.

Pricing:

Once Off Service Fee:

Voice-over Pro 1

6 professionally recorded Switchboard messages – R855.00 (including VAT)

Voice-over Pro 2

10 professionally recorded Switchboard messages – R1,140.00 (including VAT)

Ad Hoc Messages – R399.00 (including VAT) per message

Fax to Email

Why you should choose a fax to email solution:

  • The solution is offered free of charge to all our clients.

  • Get portable fax numbers for your business.  Your fax number can now move with you.

  • Receive faxes as PDF attachments in your email inbox.

  • Port your existing fax number or choose a new geographic or non-geographic number.

  • Receive faxes anywhere in the world straight to your email inbox.

  • Keep your faxes confidential.

  • You won’t need to buy a costly fax machine if you just intend to receive faxes.

  • Easily forward faxes to other email addresses, you can also save, delete or print them.

Pricing:

Free to  IT HERO clients.

Call Rates

 

VoIP Call rates that make sense…

Most of our clients choose us for the advanced solutions we provide. 

Some, however, choose us for our really affordable VoIP call rates.

We don’t confuse our client’s with “in and out of bundle” pricing or different VoIP call rates for “peak and off-peak” periods. There is no such thing as a free lunch and by the same token there is no such thing as “free calls”. What we do offer is the choice between two basic and easy to understand VoIP call rate packages.

Package 1 is ideal for companies whose users make long calls.  Companies that sell solutions or services would benefit from the lower VoIP call rates charged.  The calls are charged in 30-second increments with a minimum of 60 seconds.

Conversely, Package 2 would suit the needs of companies whose agents make shorter calls, such as Security companies or Call Centres.  The rates are slightly higher than those of Package 1. The per second billing will, however, bring down your overall call costs.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 
 
 
 
 
 
 
 
 
 
 
Call Rates.PNG
 

Once- Off From R150 inc

Monthly R49 inc

Monthly From R100 inc VAT

Monthly From R250 inc VAT

Monthly From R49 inc VAT

Included

Monthly From R100 inc VAT

Monthly From R150 inc VAT

Monthly From R150 inc VAT

From R399 inc VAT

Free